Research collaboration with Malmö City's contact center on how to collect and analyze data on citizen contact

Aktivitet: Deltagelse i eller arrangement af en begivenhed - typer › Organisation og deltagelse i workshop, seminar og kursus

Relateret indhold

Publikationer
Exploring Citizens’ Channel Behavior in Benefit Application: Empirical Examples from Norwegian Welfare Services
Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review
Translating telephone calls to spreadsheets: Creating data on citizen multichannel behavior through practioners’ involvement
Publikation: Artikel i tidsskrift og konference artikel i tidsskrift › Tidsskriftartikel › Forskning › peer review
Channel choice complications: Exploring the multiplex nature of citizens' channel choices
Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review