Hvordan kan man skabe indsigt i borgeres problemer med digital selvbetjening?

Relateret indhold

• Publikationer

• What Public Services are Suitable for Digitalization? - A Classification of Public Service Characteristics

  Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

• Exploring Citizens’ Channel Behavior in Benefit Application: Empirical Examples from Norwegian Welfare Services

  Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

• Translating telephone calls to spreadsheets: Creating data on citizen multichannel behavior through practioners’ involvement

  Publikation: Artikel i tidsskrift og konference artikel i tidsskrift › Tidsskriftartikel › Forskning › peer review

• Channel choice complications: Exploring the multiplex nature of citizens' channel choices

  Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review